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OFFICIAL: Skullgirls Login / Account Migration FAQ

Discussion in 'Official News & Announcements' started by MightyZug, Nov 13, 2017.

  1. GrimNaz

    GrimNaz New Member

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    umm , i have already linked my account but i haven't received the silver relic yet . Is this a bug ?
     
  2. Liam

    Liam Not An Actual Robot
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    Hey @GrimNaz, sorry to hear about this!
    Could you share your LINE ID with me, preferably in a Direct Message?
     
  3. GrimNaz

    GrimNaz New Member

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    Hi Liam !
    I don' use LINE .
    I only have my skullgirls user ID : 12LN-002E
    Can you check this for me ?
    Thank you !
     
  4. Liam

    Liam Not An Actual Robot
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    Even if you don't use LINE, you will still have a LINE ID.
    Could you please DM me the ID that can be found on the Options screen?

    I've attached an image of its location:

    sgmobile_data_migration2.jpg
     
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  5. Link612

    Link612 New Member

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    No exactamente tiene que ser una especial amigo esta en la info aqui en la pagina
     
  6. Rajaie101

    Rajaie101 New Member

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    Sorry to be a bother.. But could you check mine as well.. When I login to the new apps with my emai.. It say that user doesnt exist.. So I change it with a new email via the old apps... But it also triggered the same problem with the new apps
     
  7. Cellsai

    Cellsai Oh Sai
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    You'll need to provide some more information. Check the post above yours to see how to find your LINE ID and let Liam know. :)
     
  8. Rajaie101

    Rajaie101 New Member

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    Attached Files:

  9. Liam

    Liam Not An Actual Robot
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    We haven't started the data migration yet, so all of your previous account data (from LINE) only exists in LINE Skullgirls.
    Also, as noted in the 2.0 soft launch thread:
    Trying to create a new account in Skullgirls 2.0 using your LINE Skullgirls information is likely to cause data conflicts.

    We recommend that you wait until January 18th before trying to login using your past data.
     
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  10. Kehise

    Kehise New Member

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    Hello, i come from spain and i have a line account.

    I hope my account skullgirls new its allright but...
    I can logim with my account, i think becouse my io is from spaim but if i create new acoount i can play from the beggining, of course.
    Then ill try remenber my password, and the system tell my in a email that my email it isnt registrered

    ? Clloud you help me?
     

    Attached Files:

    #70 Kehise, Jan 11, 2018
    Last edited by a moderator: Jan 11, 2018
  11. Kehise

    Kehise New Member

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    If i create a account with my email under app 2.0 it is a conflict? All are ok and i am too speedy?

    I can NOT login with my account, sorry

    where to create line id

    and how to check, it is created or not
     
    #71 Kehise, Jan 11, 2018
    Last edited by a moderator: Jan 11, 2018
  12. Master07Fx

    Master07Fx New Member

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    so.. i'm going crazy soon. there is a problem with LINE to help people, or something like that...
    let's start from the begining...
    in the final of november/begining december i've lost my phone, then a tried to contact LINE in game support to help..
    just because my acc is only saved in LINE app (not so fast, i've never noticed that LINE app need some email confirmation 'till a month ago without play my favorite game)

    - issue 1- in LINE app i just put my phone number, and start to use it very well.
    - issue 2 - game was not sinc with my google acc (i've just been focused in upgrade my characters)
    - issue 3 - in despair and next to madness i've created a new account in line with my phone number (please don't blame me, i was in tears in that moment).

    in this day, have kinda one and half month that i am still without playing my best ever game for my fall, but i need help seriously....
    in my data have some gold chars that i love.

    best regards, i am just a guy who loved this game at fist sight.
     
  13. Liam

    Liam Not An Actual Robot
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    Please make sure to read the forum rules:
    http://forum.skullgirlsmobile.com/threads/read-me-first-forum-rules-1-0-1.2/

    Please do not discuss downloading the game from any site that is not the Google Play Store or the iTunes store.
    We've worked hard on the game, and we ask that you only download it from official sources.

    I have edited your post to abide by the forum rules.

    Now, onto your question!

    The data from the LINE Skullgirls servers has not been moved to the 2.0 Skullgirls Autumn servers yet.
    That process will not start until January 15th, so you won't be able to access your previous data on the 2.0 Skullgirls build right now.

    You are also urged to not play the new Skullgirls 2.0 app if you already have existing data with LINE Skullgirls because it is possible to cause conflicts with your save data during the migration.

    Please read over the 2.0 Soft Launch thread for more details and information:
    http://forum.skullgirlsmobile.com/threads/official-skullgirls-2-0-0-soft-launch-announcement.2453

    If you have any other questions, please let me know!
     
  14. Liam

    Liam Not An Actual Robot
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  15. Liam

    Liam Not An Actual Robot
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    Hey there, if you believe that you have overwritten your previous save data on your LINE account, then the next step is to contact LINE support directly.

    You can do this in the Options menu by selecting the "Help" button and navigating to Inquiries (under Support) > Contact Us > Inquiries. You'll need to provide them with all of the applicable info, and they can search their database for your account data.

    If you have any other questions or concerns please let me know!
     
  16. quAmchJm

    quAmchJm New Member

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    has the game shut down already??? i can get into the game to create an account someone help me pls
     
  17. Liam

    Liam Not An Actual Robot
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    LINE Skullgirls (1.6.1) has not been shut down yet, no.

    It has however been removed from the App Store and Google Play Store.

    If you already have the app installed, you should be able to log in and create an account with no issue.

    Are there any other details you can share with us about the issue you are experiencing?
     
  18. quAmchJm

    quAmchJm New Member

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    my skullgirl app version is 2.0.0. I have been playing a few days ago. after read the post I go back to the game to create an account but it has error code -1. how can i fix this
     
  19. Liam

    Liam Not An Actual Robot
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    The new Skullgirls 2.0 app is current undergoing scheduled maintenance.
    You won't be able to log in until the maintenance is over.

    Sorry for the inconvenience!
     
  20. quAmchJm

    quAmchJm New Member

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    okay I got it. thanks for your support :D
     

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