1. [2018/06/22]
    By using our forums, and our in-game services, you agree to be bound by our Privacy Policy found here:
    skullgirlsmobile.com/privacy
    Dismiss Notice

OFFICIAL: Skullgirls Login / Account Migration FAQ

Discussion in 'Official News & Announcements' started by MightyZug, Nov 13, 2017.

  1. FatherGrim

    FatherGrim New Member

    Joined:
    Jan 12, 2018
    Messages:
    6
    Likes Received:
    5
    Well I'm pissed. The game wouldn't accept the email address or password and now I've lost a level 38 gold big band.
    This sucks!!!
     
  2. Cellsai

    Cellsai Doubly Adorable
    Moderator

    Joined:
    May 8, 2017
    Messages:
    533
    Likes Received:
    557
    Sorry to hear you're having difficulties recovering your account. Are you absolutely sure you are typing your email address / password in correctly? Both email and password are case sensitive.
     
    FatherGrim likes this.
  3. FatherGrim

    FatherGrim New Member

    Joined:
    Jan 12, 2018
    Messages:
    6
    Likes Received:
    5
    Yes I have and I even checked again. It's ok though I don't mind a fresh start. It'll be a new experience that I can learn from.
     
  4. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

    Joined:
    May 17, 2017
    Messages:
    668
    Likes Received:
    991
    Hey FatherGrim, can you share your email address (preferably through DM) that you used to create your Skullgirls Login with?
    You can find it in the "TO:" field of your Skullgirls Login verification email that would have been sent to you when you created your Skullgirls Login.

    I'd be happy to look into this further for you.
     
  5. FatherGrim

    FatherGrim New Member

    Joined:
    Jan 12, 2018
    Messages:
    6
    Likes Received:
    5
    What is a DM
     
  6. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

    Joined:
    May 17, 2017
    Messages:
    668
    Likes Received:
    991
    "Direct Message"

    You can click on my wonderful picture of Robo-Fortune
    <--- Here

    and then click on the "Start a Conversation" text to initiate a new Direct Message.

    I believe this link should also do the trick:
    http://forum.skullgirlsmobile.com/conversations/add?to=Liam

    Hope that helps!
     
  7. jamphel

    jamphel New Member

    Joined:
    Jan 1, 2018
    Messages:
    2
    Likes Received:
    0
    Can I have the same game on two different phones (one in android and the other on iPhone) and will they have the same shared files or is this not a good idea
     
  8. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

    Joined:
    May 17, 2017
    Messages:
    668
    Likes Received:
    991
    Should be fine!
    Let us know if you have any issues.
     
  9. Steven

    Steven New Member

    Joined:
    Nov 2, 2017
    Messages:
    4
    Likes Received:
    0
    Lo siento por la pregunta pero que pasa con el juego los servidores no sirven?
    Mis datos se perderán?
    ¿Cuándo puedes jugar de nuevo y qué es lo que pasa?
     
  10. Nerdy_Lion

    Nerdy_Lion New Member

    Joined:
    Feb 10, 2018
    Messages:
    1
    Likes Received:
    1
    Wow I guess I was a month late to return to this game. I've played this game for most of 2017 and went on hiatus in September/ October of that year. I've spent some money and participated in a lot of events to get to where I currently am (was). I didn't even know this switch was even a thing until this day.
    I'm so disappointed that there's virtually no way for me to recover my data. All my progress, things I've earned are now no more. If I didn't invest as much time or money on this game before I would have started anew, but now I don't think I will, unless by some miracle I get my account back. Sucks to be me.
     
    #150 Nerdy_Lion, Feb 10, 2018
    Last edited: Feb 10, 2018
    ForgeThought likes this.
  11. ForgeThought

    ForgeThought New Member

    Joined:
    Jun 6, 2017
    Messages:
    3
    Likes Received:
    1
    I spent a good amount of time and money on this game. Is it true that if I missed the magic date of January 15th all that effort and money is forgot and there is no way to recover any of it?

    Seems like a legal liability and a concern. Will you be offering refunds to customers who have their money and data lost due to this change?
     
  12. WreckTech

    WreckTech New Member

    Joined:
    Sep 3, 2017
    Messages:
    26
    Likes Received:
    6
    Curious: are you guys done giving move relics, or is there a bug? I noticed Character relics are available (all of them), daily & break relics are there, but gold/silver/bronze move relics are gone
     
  13. Luke

    Luke Active Member

    Joined:
    Jun 29, 2017
    Messages:
    210
    Likes Received:
    90
    no more buying move relics
     
    TRIX likes this.
  14. TRIX

    TRIX Member

    Joined:
    Jul 14, 2017
    Messages:
    53
    Likes Received:
    40
    *sigh
    January 15th was probably the day Skullgirls migrated, so just download the new app and log in to your account, if your data is gone then send a mod(Liam probs) a dm.
     
  15. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

    Joined:
    May 17, 2017
    Messages:
    668
    Likes Received:
    991
    Send us an email at skullgirls@hiddenvariable.com with as much information as possible, and we can do our best to compensate you for your lost progress.

    We should be able to restore your LINE purchases if you can share your receipts with us.
    We're 100% game to help you two get this issue resolved.

    Unfortunately only LINE can offer refunds for LINE purchases, so you may have to contact Google support if you'd like to get your transactions reversed.
     
  16. Archangel43one

    Archangel43one New Member

    Joined:
    Apr 20, 2018
    Messages:
    3
    Likes Received:
    0
    Hi, everyone I'm coming back to this game and I'm having a bit of a problem remembering my password. Is there a way to recover it?
     
  17. Inked

    Inked Active Member

    Joined:
    Mar 24, 2018
    Messages:
    96
    Likes Received:
    125
    if you contact the developers you should be able to recover your account. i'd imagine you'd have to give them some sort of evidence that it's actually your account, but i doubt they wouldn't want to help you.
     
    Archangel43one likes this.
  18. Archangel43one

    Archangel43one New Member

    Joined:
    Apr 20, 2018
    Messages:
    3
    Likes Received:
    0
    Alright thanks!
     
  19. Archangel43one

    Archangel43one New Member

    Joined:
    Apr 20, 2018
    Messages:
    3
    Likes Received:
    0
    But how do I do that?
     
  20. Inked

    Inked Active Member

    Joined:
    Mar 24, 2018
    Messages:
    96
    Likes Received:
    125
    probably over email. i'm not sure which email you should use, but if you directly message one of the developers on their profile through the forum, they should be able to tell you that as well.
     
    Archangel43one likes this.

Share This Page