1. [2018/06/22]
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OFFICIAL: Skullgirls Login / Account Migration FAQ

Discussion in 'Official News & Announcements' started by MightyZug, Nov 13, 2017.

  1. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

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    When you login, you'll have an option to select your username.
    There should be a pop up asking you to set it when you first login.
     
    Diablo likes this.
  2. Liam

    Liam Not An Actual Robot
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    We implemented Display Names in 2.2 because there was no way to set your name manually before.
    Many users using Skullgirls Logins had their names based off their email.

    Ex: James.Smith.1993@gmail.com means your username is James.Smith.1993, which lead to a lot of concerns.

    We had a large window of opportunity to reserve your Display Name here:
    http://forum.skullgirlsmobile.com/threads/official-display-name-reservation-closed.2771/

    Really sorry to hear you lost your username, but we unfortunately can't double on them anymore since they are unique to an account.
    It also wouldn't be fair for us to take away "Diablo" from the user who currently has it.
     
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  3. Liam

    Liam Not An Actual Robot
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    Sure!
    If you can tell me what your current username is, I can perform a one time reset for you.
     
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  4. Liam

    Liam Not An Actual Robot
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    Done!

    We are a small team of 5 working as fast as we can.
    Sometimes we have to prioritize other features over ones like this, sorry things worked out like this.
     
  5. Diablo

    Diablo New Member

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    You're the best @Liam thanks!
     
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  6. JAMES D JONES

    JAMES D JONES Member

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    When is the gold relic coming back?
     
  7. Sven1187

    Sven1187 New Member

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    Unable to log in
    unable log in with username or through FB, can you help
     
  8. Psyche

    Psyche Not An Actual Corgi
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    When you log in using a Skullgirls account (i.e. not a social media account) you need to use your email address. Displayed usernames themselves are not a login method.
     
  9. Sven1187

    Sven1187 New Member

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    I use the screen name from here and asseord, but nothing happens, just an error message
     
  10. Psyche

    Psyche Not An Actual Corgi
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    Yep, that will be the problem. You can’t use your account from here as the forum and the game are two separate systems. You have to use an email address (example@domain.com) but if you didn’t use one in the first place when creating your account then we might have a problem. How long have you been playing the game? I think you should send an email to skullgirls@hiddenvariable.com and see if the developers can help you find your account.
     
  11. Sven1187

    Sven1187 New Member

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    I’ve been playing for quit awhile, I’ve always logged in through FB
     
  12. Psyche

    Psyche Not An Actual Corgi
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    In that case I'm really not sure. You should contact support directly either by emailing the address I listed above (I think it's the correct one) or messaging a developer like @Liam here directly through private messages. Hopefully your data is still out there and didn't get lost in the migration ages ago, but this is honestly not something I know a lot about.
     
  13. Liam

    Liam Not An Actual Robot
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  14. Tallow

    Tallow New Member

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    Hey there,
    I took a hiatus from the game for uni and I've come back and all of my progress is gone because of this change.
    I understand that there was a transfer of ownership, but is there absolutely nothing that can be done?
    I've invested quite a few hours into the game, and having all my progress disappear is quite disheartening.

    Thanks for any help
     
  15. Inked

    Inked Active Member

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    from what i’ve heard at this point there isn’t any way to get your LINE data back, but i would wait for a dev’s response just to confirm.
    i’m sorry that you lost all your progress!
     
  16. Liam

    Liam Not An Actual Robot
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    Unfortunately the LINE Skullgirls database has been closed. If there was anything we could do to get your data back, I would be 100% game, but we don't have any way of accessing that data anymore. I'm truly sorry.

    If you made any purchases in LINE Skullgirls, we can apply those to a new account if you email us the receipts. Let me know if you have any other questions!
     

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