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Unlikely much we can do at this point. Since your report was around the time we were having some server issues, it's possible it was related to that.

https://forum.skullgirlsmobile.com/threads/10-gold-diamond-fighters-accolades-glitch-explained.20153/

Did Raw Nerv actually get to 1% health and was still alive? Or did she die.

Likely you didn't complete enough Rift Battles to qualify for rewards. You need to do at least 5.

@paop4 also please clarify what you mean by 'claim free gifts' are you talking about the Monthly rewards calendar or the in-game store Free offers?

We're aware of this and letting our translators know.

@cherry456 I restored your 5 Gold parasouls that you Sacrificed and restored your 3 Fire Essences. If you restart the game, you should see everything in your collection

@Sickaniaaria which Prize Fight and Relic are you referring to? Looking at your account, you got a Nightmare Diamond from the Halloween Prize Fight end of last week and you opened it.

Is this something you're able to do consistently? Or was it a random occurence.

@jellyfishes likely what you're running into is a known bug where the game client will display items that aren't really there, hence why you get an error trying to open them. Usually they will disappear on a game restart or after your client gets synced up to the server. As @BlackSunday...

Yep. We've known about this one for awhile but it's a frame perfect, super hard to reproduce bug. Unfortunately we haven't prioritized getting it fixed because of that, but it's still on my list to get done eventually

@Ismael <3 you should be able to claim those Accolades now

If this is happening regularly for you, will you make a video recording of your gameplay and share it here? Or if you have a replay code the next time it happens, please favorite it and share it here. It's just tricky to gauge what might've happened simply based on your description.

@ArKaiseR_682 @weedsmoker76777 your accolades should be fixed now

@Mairon I fixed any backwards compatibility you might've had, please let me know if that worked.

@Padurogka I reset that Accolade. Please restart your game and see if you're able to claim it now.

@noe_xdperu I set the prestige to 20, for the two Gustbusters used to sacrifice. Thanks for pointing that out!

This happens pretty rarely and is likely caused by an unknown network problem or something with our server. It's something we intend to clean up eventually, but not a priority since it's just a UI bug that can be fixed by restarting the game

@magobs I reset that Accolade for you. If you restart the game, you should be able to claim it properly.

Were you trying to evolve your Indomitable Parasoul to Diamond?