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This is usually a bug caused by downloading an update on an unstable connection. If you uninstall and reinstall the game with a strong internet connection it should resolve this issue!

@chriswsr @Lil knuckles Fixed!

This is actually part of our 6.5 update! The cooldown has been completely removed and the rewards have been improved. Check out the patch notes here: https://forum.skullgirlsmobile.com/threads/official-6-5-update-notes-new-monthly-fighters.23182/

One of the requirements for receiving Rift Battle rewards is to enter at least 5 Rift Batttles as an attacker. You can check your reward eligibility at any time in the Rift Battle screen with the counter displaying the amount of Rift Battles you have entered for a season. If you believe you have...

Sorry to hear you're running into this issue! Could you please provide a recording of this issue occurring? Please make sure that the video also displays your inputs. Also what device model and OS are you currently playing on?

This is usually caused by a visual bug from a server desync. If you refresh your game you should see that the Essences are consumed correctly!

As mentioned above, if you are banned for modified APK usage your account and all associated data will be permanently inaccessible.

I took a look and found that your account was flagged for usage of modified APK files 5 times on 09/15/2024. Usage of any third party tools to play Skullgirls Mobile that are not supported by us will result in a permanent ban.

@BgunPhoenix Your accolades should be good now!

Hey there! After investigating this report we were able to determine that the offer you attempted to purchase was the result of a graphical bug. Our database showed that there was no instance of 500 Theonite being spent by your account today. While it may have looked like you lost Theonite on...

If you provide your username or user ID I can take a look into this!

@Gab0007 Should be good now!

Could you post your Skullgirls Mobile username or user ID? It sounds like your Painwheel might've been converted or sacrificed on accident. We have a one-time reversal policy for issues like this, so if we can find this fighter in our database we can restore her to your collection. Keep in mind...

Sorry for any confusion surrounding this Accolade! The requirement for any of the 10 Character accolades is to collect 10 individual characters and not fighters. You'll need to collect 1 of each type of character, like 1 Ms Fortune, 1 Filia, 1 Fukua, etc. If you have any repeats, they won't be...

Hey! Sorry to hear that you've been dealing with this issue. Do you currently have the Line app installed? It may help to uninstall it, and then try to link your account. It's possible that this issue may be caused by something on Line's side, and this could help resolve any issues with the way...

Please take a look at this thread here for replay desync issues: https://forum.skullgirlsmobile.com/threads/replay-desyncs.22421/

Hey there! The bonus rewards from Deployments, such as Relics, are not guaranteed. Your fighters will always receive XP, but the bonus rewards depend on which fighters you use for a deployment. You can check what your chance of gaining bonus rewards is by looking at the chance meter in the...

Could you please go into detail about how these Fighters' Signature Abilities aren't working? If you have any video evidence or a favorited replay code, we can take a look into it.

Could you post your SGM display name or user ID and when you evolved this fighter?

Sorry that you're having this issue with your sound! Can you please specify which sounds you are missing, or is the entire game silent? Are you encountering this issue with any form of headphones/airpods in? Also please check if the switch to put your phone into silent mode has be flipped. You...