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My rewards lost too,has the official handled and replied?

i spent 1000 rift coins on the diamond key in cabinet of curiosities,and i dont receive the key It happened about 15 minutes ago before I submitted this form. yestday i lost my diamond peacock fight prize,and now i lost two diamond keys in total because of the terrible server!

yestoday the game have experienced three times of maintenance,i login the game and receive the mail about diamond peacock prize figjt rewards,and then the game start second maintenance immediately,and now i login the game ,i find i didnt get any reward especially the diamond key and the...