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<EDIT> Later in the day of 8/4, Customer Service Contacted me, completely took care of the problem, made good on the purchases I had originally intended with the theonite (2x 10+1 Fukua's relics) PLUS added a bonus 200 theonite, 40,000 in Gold, and 6 Premiere Relics. Thank you customer service...

For what its worth, I experienced this as well last Friday July 10th. I emailed support and understanding it takes time for a reply, I’m fully confident they will make it right. I tried to buy one 10+1 Doppelgänger Relics for 3000 theonite, error occurred, tried again, error occurred. Restarted...