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I bought a cosmic jackpot relic of 5k theonites but I got an error I left the game, but then I wanted to enter but could not and when I entered the game I no longer had the theonites and look at my collection but I did not have any new character of the cosmic jackpot relic please help me

I bought a cosmic jackpot relic just when the server crashed and now that I enter the game and I no longer have the 5k theonite and check the collection and I do not have any new characters and I uninstalled the game and nothing Please can you help me