buy

Good morning, yesterday I bought a package of Marie relics from 10+1, but the game did not give me anything. However, I do get the charge (image attached). If you can give me a solution or refund the cash, since my Bank application does not allow me to make a clarification. Greetings.

I cannot buy through the balance of Google play because it marks it as insufficient balance but I do have a balance and other applications do show me the balance that I have

Are the store relics pack 10+1 (and another)? Hello! I buyed a special pack in the store today and I thought they were 10+1 relics, and, nope. They Opened first 10, and then 2... If they are not and I missed that point, well, can't be helped, and even if I think they should be 11+1... Weeeell...