Tengo el mismo problema que tú, me comunique con atención al cliente y despues de 4 emails solo me dijieron "Hemos creado un ticket interno para este problema e intentaremos resolverlo lo antes posible, y realmente apreciamos el informe." ._.
We're investigating this issue and hope to have a resolution for it soon. You're welcome to submit a ticket with customer support and they may have some additional steps you can try to get around this issue.