Bug - Normal Account Purchased, but haven't received the Theonites [ Friend Account ]

[Rikiya Akai]

This is from my friend account, he did purchasing the theonites for 30 Days Subscription and not received it until now. After that some message appeared like this :



Some purchase history :




Already try with "Refresh Purchase" and still not working


That's all the info i can provided from my friend, hope can be solved ASAP. Thank you very much.

 

[Bones]

You'll need to submit a ticket with our customer support team at skullgirlsmobile.com/contact

They can investigate the account and restore purchases if necessary.

 

[Rikiya Akai]

You'll need to submit a ticket with our customer support team at skullgirlsmobile.com/contact

They can investigate the account and restore purchases if necessary.

Yes, he did on Feb 27th and still no reply from the customer support until now :'(

his e-mail

 

[Bones]

I'll check with them and make sure they reply if they haven't already.

 

[Rikiya Akai]

I'll check with them and make sure they reply if they haven't already.

Okay, we will be waiting. Thank you very much for the feedback