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Bug - Normal Error code 8.UDE.11

Newbacus

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I recently evolved a bronze Annie into silver and now she’s unusable. It’s as if she has no energy even though she has full and by the off chance I get to use her, it gives me the error 8.UDE.11 and cancels the fight before it starts. I’ve reinstalled and it still hasn’t fixed itself.
 
Will you please reach out to our customer service at skullgirlsmobile.com/contact? Be sure to include a screenshot of your settings screen, which has your in-game handle and Public ID. We're aware of some issues similar to this and we may need to investigate your account to resolve it for you. thanks.
 
I haven’t been able to attach a screenshot to the email, would be alright if I just wrote the Id and handle in the email? Or tell me how to attach a photo through the support ticket on an iPhone 8 Plus?
 
Last edited:
That should be ok!