Resolved error with the purchase of a box of characters in the store

[nikce]

A while ago today I bought a box of characters in the store that was 500 gems that said yes or yes they would give me a gold or diamond character but when I opened it they gave me an iron one and well this is the second time it has happened to me

 

[Bones]

Those Relics contain Silver, Gold or Diamond fighters. You are only guaranteed a Gold or Diamond in the bonus Relic you receive when you purchase a 10+1 Theonite Voucher.