Bug - Normal I never get my relics

[Superelizabethhh]

whenever I buy or claim a reward and it’s a relic I literally never get it. It’s so annoying even if I buy it I never get it, I’ve tried everything but I still can’t get it idk why please fix this.

 

[Bones]

What Relics are you attempting to buy or claim? What exactly happens when this issue occurs, are you able to record a video of this happening?