1. [2018/06/22]
    By using our forums, and our in-game services, you agree to be bound by our Privacy Policy found here:
    skullgirlsmobile.com/privacy
    Dismiss Notice

Resolved Unable to get into SGM, Glitched "Play" button

Discussion in 'Known Issues & Bugs' started by Socram_DLC, Nov 21, 2017.

  1. Socram_DLC

    Socram_DLC New Member

    Joined:
    Nov 21, 2017
    Messages:
    1
    Likes Received:
    3
    Alright, so, about an hour ago I attempted to get into my Skullgirls app. It started with the green Line screen as usual, moved on to loading, but after a few moments of the login loading text, a large orange button with the word "play" appears. Clicking the button causes the login loading text and little george animation to appear for a split second before returning to the button, and never actually allows me into the app no matter how many times it is clicked.

    I have tried clearing the cache, force-stopping the app, and restarting my phone multiple times to no avail.
    (I have a samsung s7 edge with the android 7.0 operating system.)
     
  2. Tayla_The_Potato

    Joined:
    Jun 11, 2017
    Messages:
    46
    Likes Received:
    20
    If all else fails, try deleting the app and reinstalling. If you logged in with google/line etc. your progress is saved so don’t be worried. If you haven’t logged in with an account maybe try turning your phone off for an hour or so. Who knows, it could just be something to do with the system needing a rest.
     
  3. Tom Kulczewski

    Tom Kulczewski Active Member

    Joined:
    Jun 8, 2017
    Messages:
    174
    Likes Received:
    176
    Same here. Play on an iPad Air 2
     
  4. TonyPartridge30

    TonyPartridge30 Well-Known Member

    Joined:
    Jul 11, 2017
    Messages:
    623
    Likes Received:
    449
    Same here. iPhone 6s, iOS 11.1.2. Game version 1.6.0.

    Edit: I deleted the app and reinstalled it. Still didn’t let me log in. I got an error message saying there was a problem contacting the log in provider (I use google). Error code -3841.
     
    #4 TonyPartridge30, Nov 22, 2017
    Last edited: Nov 22, 2017
    Marcos de Azevedo likes this.
  5. Nameless

    Nameless New Member

    Joined:
    Nov 22, 2017
    Messages:
    1
    Likes Received:
    0
    Same issue. Deleted the app and then I used my Line account and Facebook but still have the same issue as TonyPartridge30.
     
  6. Marcos de Azevedo

    Marcos de Azevedo New Member

    Joined:
    Nov 22, 2017
    Messages:
    2
    Likes Received:
    0
    Same here. Game version 1.6.0. Error - 3841.
     
  7. EmeraldSkirmish

    Joined:
    Sep 28, 2017
    Messages:
    88
    Likes Received:
    39
    Same issue...
    verizon carrier
    phone is a v20

    Edit: JUST logged in after posting this.
     
  8. BriAran

    BriAran New Member

    Joined:
    Nov 22, 2017
    Messages:
    3
    Likes Received:
    0
    i believe it has to do with over-heating. I've had the same problem multiple times and I've just let the device cooldown, and i recommend not having it plugged it when letting it cooldown as it heats the device

    Hope this helps
     
  9. RedRidingHoodie

    RedRidingHoodie New Member

    Joined:
    Sep 13, 2017
    Messages:
    18
    Likes Received:
    17
    Been having the same problem for about a half hour, Android version 7.0, game version 1.6.0

    EDIT: i just tried turning my Wi-Fi off and on again, and that seemed to fix it
     
    #9 RedRidingHoodie, Nov 22, 2017
    Last edited: Nov 22, 2017
    EmeraldSkirmish likes this.
  10. Hall☆weenQueen

    Hall☆weenQueen Active Member

    Joined:
    Nov 22, 2017
    Messages:
    77
    Likes Received:
    115
    Same problem, good to know it's not just me. I hope they fix it soon..
     
  11. NiceMeme

    NiceMeme New Member

    Joined:
    Nov 22, 2017
    Messages:
    1
    Likes Received:
    0
    Also having this problem. (Version 1.6.0, on Google Pixel XL)
     
  12. Snow

    Snow Active Member

    Joined:
    Jul 23, 2017
    Messages:
    245
    Likes Received:
    70
    Wow. A number of people cannot play at all? :3 :3 :3

    This is a big bummer :3 RIP daily rewards. Hopefully this issue is fixed soon :3
     
  13. Liam

    Liam !Robot
    Hidden Variable Dev

    Joined:
    May 17, 2017
    Messages:
    1,363
    Likes Received:
    2,290
    We're aware of the login issues some people are experiencing, we're looking into it now and hope to have it resolved ASAP.
    Thanks for the reports, everyone!

    We're very sorry for the inconvenience.
     

Share This Page