1. [2018/06/22]
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Collection Lost upgrades after server maintenance

Discussion in 'Feedback & Suggestions' started by LlamaTrauma7, Feb 6, 2018.

  1. LlamaTrauma7

    LlamaTrauma7 New Member

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    I seem to have lost several days of upgrades after the server maintenance. Had a gold (evolved) No Egrets parasol who was close to maxed out on upgrades, and upon going back through character list to re-apply moves, noticed I’d lost most of the last tier upgrades I’d purchased, as well as the skill points used for the upgrades. Maybe 2-3 days’ worth. May have happened with others but haven’t gone thru the whole roster yet. Anyone else have the same issue?
     
  2. LlamaTrauma7

    LlamaTrauma7 New Member

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    Should also mention, thank you for all the hard work your team had to put in to get things up and running again (as well as the free stuff as compensation for the down time!)

    Your efforts are appreciated.
     
  3. Kyothu

    Kyothu New Member

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    You are not the only one. Same boat here :(
     
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  4. Liam

    Liam Not An Actual Robot
    Hidden Variable Dev

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    Hi there, please send us an email at restoredata@hiddenvariable.com so we can help you resolve this issue.
    Please note that we are experiencing an extremely high volume of tickets right now (2000+) and we will need to focus on users who have completely lost their data, but we should hopefully be able to help you with this issue soon.
     
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  5. That nub

    That nub Member

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    Oh cool the Devs actually worked on it






    Yush. Hope restored
     
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  6. LlamaTrauma7

    LlamaTrauma7 New Member

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    They have always been very responsive to their fan base. Glad to see that from the development team.
     
  7. LlamaTrauma7

    LlamaTrauma7 New Member

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    Great support from the dev team, and very rapid resolution as well. Many thanks and much appreciated!
     
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