• [2018/06/22]
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Bug - Crash Crashing after 4.9.2

Merrie Melodies

Merrie Melodies

New Member
I'm getting consistent crashes after updating (on Android). It's always on a loading screen, or the end of a battle (usually can't get that far). Resetting and reinstalling didn't work.


Edit: also crashes every time I try to select gameplay tab in options or social hub
 
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Will you share your device info please?

Device Model and Android version.
 
To be clear, you fully uninstalled and reinstalled the game? Oddly enough, the game was crashing on startup on my Android 12 and 4.9.2 had a fix for it. I'll check with our engineering team as to why it might be crashing on your particular device.
 
Bones said:
To be clear, you fully uninstalled and reinstalled the game? Oddly enough, the game was crashing on startup on my Android 12 and 4.9.2 had a fix for it. I'll check with our engineering team as to why it might be crashing on your particular device.
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Yeah, I fully uninstalled/reinstalled.
Also, to be clear my game doesn't crash on startup
 
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Bones said:
Well that's good at least, how long are you playing before it crashes? I'll see if I can repro on my device
Click to expand...
Sometimes I can play one match, but it almost always crashes on the exp screen. Usually though it just crashes on the first loading screen. Cabinet and Relic screens crash sometimes too.
 
Hello,
I have exactly the same problem which prevents me from playing the game properly. The only difference is that I use a samsung Galaxy S10e and android v11.
 
We suspect we know the cause of this and should be resolved in our next update. Sorry for the inconvenience.
 
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