Hello. I have the same problem. I think it started about 1-2 weeks ago.
- Ac name: Kenespek, ID: Oiee-38jen
- Device: Iphone 7, OS 14.4
- Network setup: Wifi (I am not sure did you mean this or something else)
- Problems I have:
1) Level 0 after first battle in any mode when I first time enter the game (My actual level 66)
2) The Xp bar of my cards doesn't grow after the battle, but I can see how much Xp I received and in cards information they actually received it.
3) After level uping my cards, they don't restore energy until I restart the game.
4) I can't use chat even after first enter when it shows my actual level.
5) I am not sure about rift battles, sorry. I don't play them often.
- Another device: Yes, I tryed it on Iphone 6, OS 14.4 and still get this issue with my ac.
- I also tryed to create new account, but I had these problems too.
Thanks for reaching out to us, we've had a few reports of this here and there but haven't been able to pinpoint exactly what's going on. Our goal is to investigate and resolve this for out 4.6 update.
Will you give us a little more info?
- What is your account name and Public ID (located bottom right in the Options menu)?
- What device are you playing on and what OS is it?
- What is your Network setup?
- Are you experiencing any issues with points calculating in Rift Battles?
- Do you have another device you can play on and see if you still get this issue?