@nopantsu Sorry to hear you haven't had much luck getting a Gold. Our RNG for the Relics is random, which is part of the reason why we have the Shard To Get Relic (which at least guarantees a Silver with an increased chance for a Gold every 25 characters you earn).
We are planning on posting more about our Relic loot rates in the near future to hopefully lend a bit more visibility (we also intend to have more information available in-game in a future update as well).
It may come as no solace given the investment you've already made, but the best way to "guarantee" a Gold is to compete in the Gold Prize Fight events and score in one of the top Rank Reward tiers.
Hope that helps to clarify what's going on under the hood. Sorry again to hear about your run of bad luck.
What do you mean by "purely random"?
And why can't you give the rates information out now instead of in the "near future"?
No, it doesn't come as solace at all. I feel like I've been ripped off of almost $100, which is not an insignificant amount of money.
I appreciate getting a response, but your response clarifies nothing (no data).
I clarify, I asked about the percentage rates for getting a gold; some examples follow.
Love! Live!: UR 1% SSR 4% SR 10%
Bleach: Brave Souls: 5* 3-6%
Fire Emblem: Heroes: 5* Focus 3% 5* 3% 4*% 10%
I'm estimating based on my experience and the experience of some others that the gold pull rate is ~1% or less. If that's the case it is extremely irresponsible for that rate not to be listed.
I'm not the only one even just on these forums reporting a really abysmal gold pull rate.
If the above answer is the best I can get I respectfully request that my money be refunded and my accounts closed. I'm a huge fan of the art and that's why I immediately threw down cash but this experience has left a really bad taste in my mouth.
EDIT: I've done 4 shard to gets. That's 100 regular pulls, 4 "increased chance" pulls, and no gold.