Bug - Normal Upgrade error

[Blaicuu]

trying to level up my characters and this thing still happens? its been years since ive last played, and this bug still happens, even on my old account which i dont have access to because of some error 1 code thing, how can i fiz this error, it happened years ago and it happens now.
ign is Blaicuu

 

[Bones]

Please provide more details, I have no idea what you're reporting.

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