- Joined
- May 5, 2017
- Messages
- 115
- Reaction score
- 937
- Points
- 93
- Age
- 43
- Location
- Los Angeles, CA
- Website
- www.hiddenvariable.com
UPDATE: Sunday 2/4/18
Hi everyone - just wanted to provide a quick update on the latest status and give some visibility into next steps once we get all of this resolved.
2.0.4 UPDATE
If all goes well, we are planning to release a 2.0.4 client update on the App Stores later tonight. This will be the app you need to jump into the game once the servers are back up, but - minimally - it will explicitly tell you that the game is down for Emergency Maintenance (instead of a cryptic error).
We recommend downloading it ASAP so you’re ready for when the game is live again!
DATA ROLLBACK AND RESTORATION
Happy to report that the rollback/restore process - while time consuming - is going well.
Although there will be some unfortunate side-effects for all users given the nature of this event, we are going to try to keep them to a minimum. These currently will include:
While we are going to be able to re-construct everyone’s data, unfortunately the server issues caused existing authentication references to be deleted as well. This means we may not be able to relink everyone to their existing account data.
We will provide a detailed breakdown of what to expect once we are done with the restoration process, but - as it stands - users who migrated their data over from the LINE version will likely have full data recovery without significant issues.
For users who created brand new accounts since Jan 4th (our Soft Launch date) it's more complicated. There are a number of moving parts based on your login method(s) and app activity (notably whether the app has been deleted or not) that will impact whether or not you will be able to authenticate and access your data again.
If you are unable to automatically access your data, there are some workarounds we can try to use to help users recover access on a case by case basis. We’ll have more information on this process for those affected very soon.
To reiterate: almost all user data has been successfully reconstructed, but now we are working to ensure as many users as possible can access their accounts using existing login credentials.
We are of course working extra hard to try to ensure that this negatively impacts as few users as possible.
PLAYER COMPENSATION
All users will be getting compensation that is roughly commensurate with what they could have earned during this downtime if they were extremely active. Among other things, yes - this will include a Gold Fighter.
If it so happens that certain users have completely lost access to their old data, we are preparing a generous compensation package that will hopefully get you back in the saddle ASAP (for many users, you will be even better off than you were before). Among MANY other things, yes - this will also include a Gold Fighter.
We will share more details regarding compensation specifics once the dust has settled a bit on the migration process itself.
We are also planning to make some adjustments to our standard schedule for Prize Fights and Relic Availability in light of the circumstances.
NEXT STEPS
Expect another update tomorrow - thanks so much again for everyone’s patience as we navigate this process. Looking forward to having it all resolved once and for all.
We’ll keep you posted!
Hi everyone - just wanted to provide a quick update on the latest status and give some visibility into next steps once we get all of this resolved.
2.0.4 UPDATE
If all goes well, we are planning to release a 2.0.4 client update on the App Stores later tonight. This will be the app you need to jump into the game once the servers are back up, but - minimally - it will explicitly tell you that the game is down for Emergency Maintenance (instead of a cryptic error).
We recommend downloading it ASAP so you’re ready for when the game is live again!
DATA ROLLBACK AND RESTORATION
Happy to report that the rollback/restore process - while time consuming - is going well.
Although there will be some unfortunate side-effects for all users given the nature of this event, we are going to try to keep them to a minimum. These currently will include:
- All Moves will be unequipped from your Fighters
- Your last default team will not have been saved
- Non-CPU Prize Fight teams will need to be re-registered
- Daily Login Progress will be reset - we will advance everyone 6 days to ensure everyone will be able to get the February rewards
- Any unclaimed rewards in your mailbox that were sent after Jan 15th will not be recovered
- All Valentine Prize Fight Rewards will not be granted (we address this in our compensation packages later)
- If you purchased any “one time per user” offers, they will all be available again
While we are going to be able to re-construct everyone’s data, unfortunately the server issues caused existing authentication references to be deleted as well. This means we may not be able to relink everyone to their existing account data.
We will provide a detailed breakdown of what to expect once we are done with the restoration process, but - as it stands - users who migrated their data over from the LINE version will likely have full data recovery without significant issues.
For users who created brand new accounts since Jan 4th (our Soft Launch date) it's more complicated. There are a number of moving parts based on your login method(s) and app activity (notably whether the app has been deleted or not) that will impact whether or not you will be able to authenticate and access your data again.
If you are unable to automatically access your data, there are some workarounds we can try to use to help users recover access on a case by case basis. We’ll have more information on this process for those affected very soon.
To reiterate: almost all user data has been successfully reconstructed, but now we are working to ensure as many users as possible can access their accounts using existing login credentials.
We are of course working extra hard to try to ensure that this negatively impacts as few users as possible.
PLAYER COMPENSATION
All users will be getting compensation that is roughly commensurate with what they could have earned during this downtime if they were extremely active. Among other things, yes - this will include a Gold Fighter.
If it so happens that certain users have completely lost access to their old data, we are preparing a generous compensation package that will hopefully get you back in the saddle ASAP (for many users, you will be even better off than you were before). Among MANY other things, yes - this will also include a Gold Fighter.
We will share more details regarding compensation specifics once the dust has settled a bit on the migration process itself.
We are also planning to make some adjustments to our standard schedule for Prize Fights and Relic Availability in light of the circumstances.
NEXT STEPS
Expect another update tomorrow - thanks so much again for everyone’s patience as we navigate this process. Looking forward to having it all resolved once and for all.
We’ll keep you posted!
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