Hey everyone!
We've been having a lot of reports of users unable to log into their Skullgirls Login even after receiving the verification email and setting everything up correctly.
The good news is that we're more than happy to help everyone resolve this issue, but there are a few things we would like to clarify:
EMAIL ADDRESS VERIFICATION
If you are still unable to login even after checking the capitalization of your Skullgirls Login email, and confirming that you are in fact logging in using a Skullgirls Login, please let us know at skullgirls@hiddenvariable.com
We're more than happy to help you resolve this issue.
We've been having a lot of reports of users unable to log into their Skullgirls Login even after receiving the verification email and setting everything up correctly.
The good news is that we're more than happy to help everyone resolve this issue, but there are a few things we would like to clarify:
EMAIL ADDRESS VERIFICATION
When logging into your Skullgirls Login, you must use the email address that the verification email was sent to exactly.
The email field for your Skullgirls Login is case sensitive, and many users have been starting their email addresses with a capital letter when logging in, which will report the email as unrecognized. The same also applies to users who created their Skullgirls Login with an uppercase letter at the beginning, but are trying to sign in using a lowercase letter.
Example: (squigly.bestgirl@gmail.com) vs (Squigly.bestgirl@gmail.com).
LOGIN USING SKULLGIRLS LOGIN, NOT GOOGLE OR FACEBOOKThe email field for your Skullgirls Login is case sensitive, and many users have been starting their email addresses with a capital letter when logging in, which will report the email as unrecognized. The same also applies to users who created their Skullgirls Login with an uppercase letter at the beginning, but are trying to sign in using a lowercase letter.
Example: (squigly.bestgirl@gmail.com) vs (Squigly.bestgirl@gmail.com).
If you were using Facebook or Google in LINE Skullgirls, and created a Skullgirls Login while using one of those account types, then you must login using your Skullgirls Login to access your data.
This means once you arrive at the login screen, you will need to choose the "Skullgirls Login" option, not Google or Facebook.
Example: Users who were using Facebook to login in LINE Skullgirls must now use their Skullgirls Login from now on in the new app.
FINDING YOUR EXACT SKULLGIRLS LOGIN EMAIL ADDRESSThis means once you arrive at the login screen, you will need to choose the "Skullgirls Login" option, not Google or Facebook.
Example: Users who were using Facebook to login in LINE Skullgirls must now use their Skullgirls Login from now on in the new app.
We recommend finding your verification email from when you created your Skullgirls Login, and checking the "To:" field for the exact email you must use to login.
We request that all users go through these steps before we investigate further.
If you are still unable to login even after checking the capitalization of your Skullgirls Login email, and confirming that you are in fact logging in using a Skullgirls Login, please let us know at skullgirls@hiddenvariable.com
We're more than happy to help you resolve this issue.
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