Bug - Normal Error Code Counts as Win but Doesn't Give Anything

[NamelesstheBeardless]

Hello, this has happened to me two times now. I finish a match to completion, then a screen pops up telling me there's a communication error.

The first time was with a resonant evil big band in prize fight. I was very disappointed I couldn't reconnect but I was very close to reaching the last goal so I wasn't too upset. But when I went to check it counted the match as a win. But I didn't get a single item or coin for reaching the last goal.

The second time was today's Eliza event. I beat the last Eliza to get 100%. The screen popped up and I actually successfully restarted, but instead of the normal 100% completion bonus I got 120 canopy coins. I got nothing else for 100%'ing the expert portion.

I am using an iPhone SE

 

[Ownface]

Hi @NamelesstheBeardless can you use the in-game help button in the options menu to create an official customer service ticket so they can investigate the issue? Thanks!

 

[NamelesstheBeardless]

Hi @NamelesstheBeardless can you use the in-game help button in the options menu to create an official customer service ticket so they can investigate the issue? Thanks!

Hello! Sorry for the late reply, but I went into options and hit the help button like you asked. It sent me to an FAQ like page. I didn't know what else to do, should I have done anything else when I got into there?

 

[Ownface]

Hello! Sorry for the late reply, but I went into options and hit the help button like you asked. It sent me to an FAQ like page. I didn't know what else to do, should I have done anything else when I got into there?

No worries, if you select the "Help" button and scroll down a bit you should see a "Support" header, and beneath that select "Inquiries." I can grab a few screenshots later if you need!

 

[NamelesstheBeardless]

No worries, if you select the "Help" button and scroll down a bit you should see a "Support" header, and beneath that select "Inquiries." I can grab a few screenshots later if you need!

I have made it to the inquiry screen and it is asking for a time slot? Should that be to the time I am in right now or the time when I submitted this issue? (which was very close around the time it happened to me)

So sorry for the inconvenience

 

[Ownface]

Apologies for the delayed response. We (Hidden Variable) didn't put together the inquiry stuff, but I would assume time slot is time zone, and then in the message you'll add the details about the specific date and time that it occurred.