Happy New Year to everyone! I need help with a problem (bug).

[Darz00]

Hello everyone, I am writing to try to contact technical support. I have submitted a ticket and reported a bug, but I have not received a response in over a week. My forum message is also waiting for approval. The problem is that I paid 5000 crystals to buy the hiperpack 50% (187 relics) and the server crashed. When I logged back in, my crystals were gone and I received nothing in return. I followed all the steps in the support area, but it did not work. I would like to request help resolving this issue. Thank you in advance.