Other Progress Saving and Loading Issue

[AlexCornflow]

Please help, my account was linked to my gmail and by using the same gmail, my progress should be saved but no, I'm back at level 2 again when I'm supposed to be in so far already! What's going on, I am using a new phone and I can't access my old phone anymore if that's part of the solution. This is so frustrating I don't wanna play back at the start again.