Sorry to hear this! We're happy to help you sort this out. Could you share the following information with us? - Your full device model information. (Which iPad?) - Your iOS version. - Does the game present any error code when you attempt to log in? - Could you explain the entire process that prevents you from logging in? If it's easier, you can respond to all of this by email: Skullgirls@hiddenvariable.com Hope to hear from you soon!