- Joined
- May 5, 2017
- Messages
- 115
- Reaction score
- 937
- Points
- 93
- Age
- 43
- Location
- Los Angeles, CA
- Website
- www.hiddenvariable.com
Alright everyone, in light of the imminent re-launching of the servers, I’ve made a fresh, new post just to summarize everything all in one place.
HOW WE GOT HERE
As part of our preparations for our transition from LINE, one of the biggest challenges was migrating our backend infrastructure over from LINE servers to Amazon Web Servers that were under our control. Given that we are a small dev team with grand aspirations, we made sure to enlist the aid of a dedicated, experienced, highly-regarded backend partner to help build, manage, and maintain our servers.
Unfortunately, on Friday morning at around 7:30 AM PST, one of their employees made a mistake and wiped the User Database. Furthermore, due to a separate set of internal complications, their regular backups were also not available.
I know - that confluence of events still doesn’t seem possible to us either - but here we are.
WE WILL REBUILD
As a result, we had to use our last snapshot of the game (from the LINE Migration on January 15th) and our Activity Database (basically a record of EVERY account action every player has taken since the relaunch of the game in early January) and reconstruct every user’s player data since then.
I HATE TO ASK… WHAT DOES THIS MEAN FOR MY DATA?
The good news is we have successfully reconstructed everyone’s data.
The bad news is that we are unable re-create the authentication data needed to auto-login users to their Google or Facebook accounts.
As such, the only users that will be able to immediately access their data are:
SO WAIT, IF I’M NOT ONE OF THOSE PEOPLE... IS MY DATA GONE FOR GOOD?
Yes and no. Your data still exists, but we will need your help to access it.
If you want to recover your data, you can email restoredata@hiddenvariable.com with as many data points below as you can manage, and we will try to manually re-grant you access to your account:
Also, if you have made in-app purchases, you can send us your receipts and we will work to restore the value of those purchases to your new account.
However, since this mostly impacts new users who have only had the last 2-3 weeks to generate progress, you may instead want to create a new account given our compensation packages!
COMPENSATION PACKAGES
We have two Compensation Packages that will be waiting for you as soon as you login. Full details on each below:
NEW / DELETED USER COMPENSATION
For any players who lost their data, when you login you will be treated as a brand new player. As such, for the next 3 days, we will be granting ALL new players the following compensation package in the mail to help get you back into the game as quickly as possible. Yes, feel free to tell your friends!
For all the players that survived The Great User Database Wipe of 2018 but have been without Skullgirls in their life for the last 4+ days, we’ve prepared a compensation package that should cover players as though they were extremely active during that period (including Prize Fights, Daily Missions, Daily Relics, etc). In addition, we’ve included a Gold Fighter Relic for your trouble. Thanks for your support!
For those of you who HAVE been able to recover your data, you’ll notice a few things when you login:
We know that many of you missed out on completing the Valentine Prize Fights and may now want to purchase Character Relics.
As such, expect the following changes to our event schedule:
Whew. It’s been an… interesting 4 days.
As you might expect, all of us at Hidden Variable have been working day and night (literally) to get to the bottom of the issue and limit its impact on all of you as much as possible. We all care so much about this game, it pains us greatly even when the smallest issue pops up so you can imagine how all this has affected us.
That said, we’re hopeful that - regardless of how you have been affected by this crisis - you find the resolution and compensation appropriate. As noted before, if you have ANY questions or concerns, please don’t be shy about reaching out to us at skullgirls@hiddenvariable.com or restoredata@hiddenvariable.com and we’ll do everything in our power to help you out.
We really appreciate how understanding, patient, and supportive you all have been during this period. It goes without saying, but we are going to do everything in our power to ensure nothing remotely like this ever happens again. We’ve taken our lumps, but we’re going to learn from it and come back better than ever.
We’re still extremely excited about all of the things we talked about in our 2018 feature post, and are looking forward to sorting out all of the issues surrounding this scenario. The sooner we can get all this taken care of the sooner we can dig back into development on new features, characters, and more.
Thanks so much for all your support. We couldn’t do it without you! ᕕ( ᐛ )ᕗ
Incredibly Grateful,
Charley (MightyZug) and the rest of the Skullgirls Mobile team
HOW WE GOT HERE
As part of our preparations for our transition from LINE, one of the biggest challenges was migrating our backend infrastructure over from LINE servers to Amazon Web Servers that were under our control. Given that we are a small dev team with grand aspirations, we made sure to enlist the aid of a dedicated, experienced, highly-regarded backend partner to help build, manage, and maintain our servers.
Unfortunately, on Friday morning at around 7:30 AM PST, one of their employees made a mistake and wiped the User Database. Furthermore, due to a separate set of internal complications, their regular backups were also not available.
I know - that confluence of events still doesn’t seem possible to us either - but here we are.
WE WILL REBUILD
As a result, we had to use our last snapshot of the game (from the LINE Migration on January 15th) and our Activity Database (basically a record of EVERY account action every player has taken since the relaunch of the game in early January) and reconstruct every user’s player data since then.
I HATE TO ASK… WHAT DOES THIS MEAN FOR MY DATA?
The good news is we have successfully reconstructed everyone’s data.
The bad news is that we are unable re-create the authentication data needed to auto-login users to their Google or Facebook accounts.
As such, the only users that will be able to immediately access their data are:
- Migrated LINE Skullgirls Players
- Your existing Skullgirls Login email/password will grant you access to your data.
- Users with a local authorization token on their device
- This means any Skullgirls Login or Guest Login users who have NOT deleted the app on their device since 7:30am PST 2/2/18
- NOTE: These tokens expire 30 days after they were created, so make sure to login to re-authenticate ASAP!
SO WAIT, IF I’M NOT ONE OF THOSE PEOPLE... IS MY DATA GONE FOR GOOD?
Yes and no. Your data still exists, but we will need your help to access it.
If you want to recover your data, you can email restoredata@hiddenvariable.com with as many data points below as you can manage, and we will try to manually re-grant you access to your account:
- Most Reliable
- Google Play Purchase Receipts
- Semi Reliable
- Apple Store Purchase Receipts
- Display Name in Prize Fights
- Collection details (namely top X Fighters)
- Any other details you have to share about your account!
Also, if you have made in-app purchases, you can send us your receipts and we will work to restore the value of those purchases to your new account.
However, since this mostly impacts new users who have only had the last 2-3 weeks to generate progress, you may instead want to create a new account given our compensation packages!
COMPENSATION PACKAGES
We have two Compensation Packages that will be waiting for you as soon as you login. Full details on each below:
NEW / DELETED USER COMPENSATION
For any players who lost their data, when you login you will be treated as a brand new player. As such, for the next 3 days, we will be granting ALL new players the following compensation package in the mail to help get you back into the game as quickly as possible. Yes, feel free to tell your friends!
- 2x Gold Fighter Relics
- 5x Silver Lining Relics
- 10x Bronze Move Relics
- 10x Silver Move Relics
- 10x Gold Move Relics
- 3x Bronze Keys
- 3x Silver Keys
- 3x Gold Keys
- 1000 Theonite
- 250,000 Canopy Coins
For all the players that survived The Great User Database Wipe of 2018 but have been without Skullgirls in their life for the last 4+ days, we’ve prepared a compensation package that should cover players as though they were extremely active during that period (including Prize Fights, Daily Missions, Daily Relics, etc). In addition, we’ve included a Gold Fighter Relic for your trouble. Thanks for your support!
- 1x Gold Fighter Relic
- 1x Silver Lining Relic
- 3x Bronze Keys
- 3x Silver Keys
- 3x Gold Keys
- 5x Daily Relics
- 5x Gold Move Relics
- 5x Silver Move Relics
- 5x Bronze Move Relics
- 500 Theonite
- 500,000 Canopy Coins
For those of you who HAVE been able to recover your data, you’ll notice a few things when you login:
- All Moves will be unequipped from your Fighters
- Your last default team will not have been saved
- Non-CPU Prize Fight teams will need to be re-registered
- Any unclaimed rewards that were delivered to your mail in the last 2 weeks will be lost
- Any Valentine Prize Fight Rewards you may have been due to get will not be granted
- All Offers in the Store will be available again for all users
We know that many of you missed out on completing the Valentine Prize Fights and may now want to purchase Character Relics.
As such, expect the following changes to our event schedule:
- All Character Relics will be available every day through Sunday Feb 11th
- On Thursday Feb 8th, in addition to the currently scheduled Big Band Prize Fights, we will also be offering the Valentine Prize Fights
Whew. It’s been an… interesting 4 days.
As you might expect, all of us at Hidden Variable have been working day and night (literally) to get to the bottom of the issue and limit its impact on all of you as much as possible. We all care so much about this game, it pains us greatly even when the smallest issue pops up so you can imagine how all this has affected us.
That said, we’re hopeful that - regardless of how you have been affected by this crisis - you find the resolution and compensation appropriate. As noted before, if you have ANY questions or concerns, please don’t be shy about reaching out to us at skullgirls@hiddenvariable.com or restoredata@hiddenvariable.com and we’ll do everything in our power to help you out.
We really appreciate how understanding, patient, and supportive you all have been during this period. It goes without saying, but we are going to do everything in our power to ensure nothing remotely like this ever happens again. We’ve taken our lumps, but we’re going to learn from it and come back better than ever.
We’re still extremely excited about all of the things we talked about in our 2018 feature post, and are looking forward to sorting out all of the issues surrounding this scenario. The sooner we can get all this taken care of the sooner we can dig back into development on new features, characters, and more.
Thanks so much for all your support. We couldn’t do it without you! ᕕ( ᐛ )ᕗ
Incredibly Grateful,
Charley (MightyZug) and the rest of the Skullgirls Mobile team
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