• [2018/06/22]
    By using our forums, and our in-game services, you agree to be bound by our Privacy Policy found here:
    skullgirlsmobile.com/privacy

OFFICIAL: Skullgirls Login / Account Migration FAQ

Cellsai

Oh Sai
Moderator
Hidden Variable Dev
Joined
May 8, 2017
Messages
627
Reaction score
911
Points
93
Location
Ireland
Website
cellsai.deviantart.com
Well I'm pissed. The game wouldn't accept the email address or password and now I've lost a level 38 gold big band.
This sucks!!!
Sorry to hear you're having difficulties recovering your account. Are you absolutely sure you are typing your email address / password in correctly? Both email and password are case sensitive.
 
  • Like
Reactions: FatherGrim

FatherGrim

New Member
Joined
Jan 12, 2018
Messages
6
Reaction score
5
Points
3
Age
20
Sorry to hear you're having difficulties recovering your account. Are you absolutely sure you are typing your email address / password in correctly? Both email and password are case sensitive.
Yes I have and I even checked again. It's ok though I don't mind a fresh start. It'll be a new experience that I can learn from.
 

Liam

!Robot
Hidden Variable Dev
Joined
May 17, 2017
Messages
1,471
Reaction score
2,677
Points
113
Location
Canada
Yes I have and I even checked again. It's ok though I don't mind a fresh start. It'll be a new experience that I can learn from.
Hey FatherGrim, can you share your email address (preferably through DM) that you used to create your Skullgirls Login with?
You can find it in the "TO:" field of your Skullgirls Login verification email that would have been sent to you when you created your Skullgirls Login.

I'd be happy to look into this further for you.
 

jamphel

New Member
Joined
Jan 1, 2018
Messages
2
Reaction score
0
Points
1
Age
28
Can I have the same game on two different phones (one in android and the other on iPhone) and will they have the same shared files or is this not a good idea
 

Liam

!Robot
Hidden Variable Dev
Joined
May 17, 2017
Messages
1,471
Reaction score
2,677
Points
113
Location
Canada
Can I have the same game on two different phones (one in android and the other on iPhone) and will they have the same shared files or is this not a good idea
Should be fine!
Let us know if you have any issues.
 

Steven

New Member
Joined
Nov 2, 2017
Messages
4
Reaction score
0
Points
1
Age
23
Lo siento por la pregunta pero que pasa con el juego los servidores no sirven?
Mis datos se perderán?
¿Cuándo puedes jugar de nuevo y qué es lo que pasa?
 

Nerdy_Lion

New Member
Joined
Feb 10, 2018
Messages
1
Reaction score
1
Points
3
Age
29
Location
Under a roof
Website
youtube.com
Wow I guess I was a month late to return to this game. I've played this game for most of 2017 and went on hiatus in September/ October of that year. I've spent some money and participated in a lot of events to get to where I currently am (was). I didn't even know this switch was even a thing until this day.
I'm so disappointed that there's virtually no way for me to recover my data. All my progress, things I've earned are now no more. If I didn't invest as much time or money on this game before I would have started anew, but now I don't think I will, unless by some miracle I get my account back. Sucks to be me.
 
Last edited:
  • Like
Reactions: ForgeThought

ForgeThought

New Member
Joined
Jun 6, 2017
Messages
3
Reaction score
1
Points
3
Age
35
I spent a good amount of time and money on this game. Is it true that if I missed the magic date of January 15th all that effort and money is forgot and there is no way to recover any of it?

Seems like a legal liability and a concern. Will you be offering refunds to customers who have their money and data lost due to this change?
 

WreckTech

Member
Joined
Sep 3, 2017
Messages
31
Reaction score
6
Points
8
Age
42
Curious: are you guys done giving move relics, or is there a bug? I noticed Character relics are available (all of them), daily & break relics are there, but gold/silver/bronze move relics are gone
 

Luke

Well-Known Member
Joined
Jun 29, 2017
Messages
550
Reaction score
385
Points
63
Age
43
Curious: are you guys done giving move relics, or is there a bug? I noticed Character relics are available (all of them), daily & break relics are there, but gold/silver/bronze move relics are gone
no more buying move relics
 
  • Like
Reactions: TRIX

TRIX

Member
Joined
Jul 14, 2017
Messages
55
Reaction score
44
Points
18
Age
22
Seems like a legal liability and a concern. Will you be offering refunds to customers who have their money and data lost due to this change?
*sigh
January 15th was probably the day Skullgirls migrated, so just download the new app and log in to your account, if your data is gone then send a mod(Liam probs) a dm.
 

Liam

!Robot
Hidden Variable Dev
Joined
May 17, 2017
Messages
1,471
Reaction score
2,677
Points
113
Location
Canada
I've spent some money and participated in a lot of events to get to where I currently am (was). I didn't even know this switch was even a thing until this day.
Will you be offering refunds to customers who have their money and data lost due to this change?
Send us an email at skullgirls@hiddenvariable.com with as much information as possible, and we can do our best to compensate you for your lost progress.

We should be able to restore your LINE purchases if you can share your receipts with us.
We're 100% game to help you two get this issue resolved.

Unfortunately only LINE can offer refunds for LINE purchases, so you may have to contact Google support if you'd like to get your transactions reversed.
 

Archangel43one

New Member
Joined
Apr 20, 2018
Messages
3
Reaction score
0
Points
1
Age
21
Hi, everyone I'm coming back to this game and I'm having a bit of a problem remembering my password. Is there a way to recover it?
 

Inked

Well-Known Member
Joined
Mar 24, 2018
Messages
241
Reaction score
375
Points
63
Location
United States
Hi, everyone I'm coming back to this game and I'm having a bit of a problem remembering my password. Is there a way to recover it?

if you contact the developers you should be able to recover your account. i'd imagine you'd have to give them some sort of evidence that it's actually your account, but i doubt they wouldn't want to help you.
 
  • Like
Reactions: Archangel43one

Archangel43one

New Member
Joined
Apr 20, 2018
Messages
3
Reaction score
0
Points
1
Age
21
if you contact the developers you should be able to recover your account. i'd imagine you'd have to give them some sort of evidence that it's actually your account, but i doubt they wouldn't want to help you.
Alright thanks!
 

Archangel43one

New Member
Joined
Apr 20, 2018
Messages
3
Reaction score
0
Points
1
Age
21
if you contact the developers you should be able to recover your account. i'd imagine you'd have to give them some sort of evidence that it's actually your account, but i doubt they wouldn't want to help you.
But how do I do that?
 

Liam

!Robot
Hidden Variable Dev
Joined
May 17, 2017
Messages
1,471
Reaction score
2,677
Points
113
Location
Canada
Can staff pm me about getting my username back? It’s the same as my forum username.

I had it back when the mobile version first came out?! I beat the entire game and still have my progress.. big fan of the game but I lost my fight name. Now i’m a Guest-572D or something.
When you login, you'll have an option to select your username.
There should be a pop up asking you to set it when you first login.
 
  • Like
Reactions: Diablo